I have a confession to make: I totally and completely suck at asking questions. It's not that I don't want to learn more about others or that I don't think there's anything they can teach me. I just really don't know what to ask them. I mostly ask close-ended questions and I often times even … Continue reading The ‘Questions that change us’ series
The scent of spring this year is the scent of handsanitizer. What we expect of this incessant cleaning is, clearly, that it keeps us healthy. What I didn't expect before I researched the topic is that it also has important psychological effects. Here are three brilliant examples of how hand washing impacts our minds.
Framing something as "a numbers game" sets us up for failure. It alludes to how persistence breeds success but it makes us blind for other equally important aspects of it. We will be much better off if we start saying and thinking it's a "Learners' game" instead. Here's why.
In service failure recovery contexts, saying 'Thank you' works considerably better than 'We are sorry'. This happens because of a very human tendency. Read on to find more.